Frequently Asked Questions
Are you a manufacturer or a trading company?
We are an integrated manufacturer and trader with large-scale production facilities. We welcome clients to visit our operations.
Can I customize the logo and color of the windows?
Yes, we support full customization including LOGO, surface colors (Grey, Black, Coffee, White), and specific dimensions based on your project requirements.
What kind of glass is used for better soundproofing?
We recommend double-glazed or laminated glass (e.g., 5mm+0.76PVB+5mm) with optional Low-E coating for maximum sound and thermal insulation.
What is the standard lead time for an order?
Typically, the lead time is between 25 to 35 working days, depending on the customization complexity and order volume.
What hardware brands do you use for casement windows?
We use premium German brands like VBH for long-term durability, as well as top-tier Chinese hardware like RLS, depending on client preference.
How do you handle international shipping?
We offer standard export packing (PVC film + bubble bags + foam board + export cartons) and can arrange sea, air, or land transportation according to your needs.